Industry Vertical

Customer support and contact centers Careers

Explore 3 career paths in the Customer support and contact centers industry. Compare salaries, AI risk, and future demand to plan your career transition.

3 Roles

8.9 Avg Demand

20% Avg AI Risk

3 Remote-Friendly

AI Engineering Intermediate

AI Agent QA Engineer

An AI Agent QA Engineer specializes in validating, testing, and ensuring the reliability of autonomous AI agent systems powered by…

Demand 9.0/10

AI Risk 15%

Salary $95,000-$175,000/yr

LLM output evaluation and scoring (both automated and human-in-the-loop)Prompt engineering for test case generation and evaluation criteriaPython test automation with pytest, parametrize patterns, and CI/CD integrationAgent architecture understanding (ReAct, tool-use, multi-agent orchestration) +8

Remote Requires Coding 8mo

AI Engineering Intermediate

AI Conversational Systems Engineer

AI Conversational Systems Engineers design, build, and optimize intelligent dialogue systems-from chatbots and voice assistants to…

Demand 9.0/10

AI Risk 20%

Salary $105,000-$185,000/yr

Prompt engineering and chain-of-thought design for multi-turn dialogueRetrieval-Augmented Generation (RAG) pipeline architectureLLM orchestration frameworks (LangChain, LlamaIndex, Semantic Kernel)Conversational UX design and dialogue state management +8

Remote Requires Coding 6mo

AI Engineering Intermediate

AI Voice Application Engineer

AI Voice Application Engineers design, build, and optimize intelligent voice-driven systems that enable natural spoken interaction…

Demand 8.7/10

AI Risk 25%

Salary $105,000-$175,000/yr

Speech-to-text pipeline design and integration (streaming and batch)Text-to-speech synthesis selection, configuration, and voice customizationLLM orchestration for conversational turn management and context handlingReal-time streaming architecture (WebSockets, WebRTC, SIP) +8

Remote Requires Coding 8mo