Industry Vertical

Customer Service and Support Careers

Explore 3 career paths in the Customer Service and Support industry. Compare salaries, AI risk, and future demand to plan your career transition.

3 Roles

8.9 Avg Demand

27% Avg AI Risk

3 Remote-Friendly

AI Engineering Intermediate

LLM Application Engineer

The LLM Application Engineer is the bridge between cutting-edge large language models and production-grade software products, spec…

Salary $100,000-$180,000/yr

Prompt Engineering & System DesignPython Proficiency (including async programming)LLM API Integration (OpenAI, Anthropic, etc.)Retrieval-Augmented Generation (RAG) Architecture +8

Remote Requires Coding 8mo

AI Engineering Advanced

AI Instruction Tuning Engineer

An AI Instruction Tuning Engineer specializes in aligning large language models (LLMs) to follow nuanced, user-provided instructio…

Salary $130,000-$250,000/yr

Instruction & Prompt Data CurationLLM Fine-Tuning (SFT, RLHF, DPO)Evaluation Framework Design (Automated & Human-in-the-Loop)Alignment Techniques & Constitutional AI Principles +6

Remote Requires Coding 12mo

AI Product & Strategy Advanced

AI User Research Analyst

An AI User Research Analyst specializes in studying human interactions with AI-powered products to generate actionable insights th…

Salary $95,000-$155,000/yr

Mixed-Methodology Research Design (qualitative + quantitative)AI Literacy (understanding of LLMs, agents, bias, and hallucination)Usability Testing for AI ProductsQuantitative Data Analysis (Python for stats, SQL) +8

Remote Requires Coding 6mo